YO MAROC, owner of the Website marrakechexcursion.net (hereafter the “Website”), is a company dedicated to the booking and sale of activities, excursions guided tours and other touristic activities throughout Morocco, for those Users who are interested in contracting said services. YO MAROC places a platform marrakechexcursion.net at the disposition of its Users, through which a natural or legal person (hereafter “the User”) can book tourist activities, excursions, guided tours and transfers.
The details of YO MAROC are as follows :
If you access, view, or use the materials, content, or services via the Website, this implies that the User understands and accepts these General Conditions of Use, which define the rights and obligations of MARRAKECH EXCURSION and the User, regards the contraction of touristic activities, guided tours and transfers.
To access the Website, User registration is not required. However, to be able to contract any of the services offered by MARRAKECH EXCURSION it is required that the User registers and accepts these conditions.
MARRAKECH EXCURSION has developed this Website to offer the User a service for the booking of activities, excursions, and guided tours in Morocco.
MARRAKECH EXCURSION also offers pick up and transfer services through the Website, which permits the User to contract a private vehicle, which will pick them up and transfer them from one point to another.
In general, the contraction of the services offered by MARRAKECH EXCURSION will take place between the User and MARRAKECH EXCURSION.
To be able to make booking via the Website, the User will have to provide their personal details (name, surname, e-mail, telephone and mobile), or in their case the data of the person in whose name the activity or transfer is being booked, with MARRAKECH EXCURSION being able to make the booking solicited by the User.
By accepting these General Conditions of Use, Users state that they will provide correct, exact, current and complete data about their identity, or the person in whose name the activity or transfer is being booked. In this way, the Users will be responsible for the accuracy of the data given to MARRAKECH EXCURSION and of any consequences which could arise from errors in this information.
The bookings made by each User via the Website are subject to the specific conditions which apply to each activity, excursion or guided tour.
In general, the booking of activities, excursions and guided tours that MARRAKECH EXCURSION promotes through its Website are subject to the following conditions:
The meeting point, date, time, duration and all necessary information for the activity, excursion and/or guided tour booked can be found in the description of each service, both on the Website and in the confirmation email that MARRAKECH EXCURSION sends to the User once the booking is made.
The confirmation e-mail serves not only to provide all the information concerning the booked service but also allows MARRAKECH EXCURSION to send to the User a receipt or a booking voucher of the activity, excursion and/or guided tour booked.
Users must be punctual and be at the meeting point at the time and on the day indicated on their voucher, as all activities, excursions and/or guided tours have a specific departure time, and it is impossible to modify the start time.
Duration of the activities, excursions and/or guided tours published on the Website are of a referential nature and could be subject to variations depending on the functioning of the service on the day or a factor external to MARRAKECH EXCURSION such as inclement weather, traffic, demonstrations etc.
The contracting conditions of MARRAKECH EXCURSION reserved services will be formalized once the Users have completed and accepted the activity or transfer reservation form and this has been confirmed.
Activities booked through actions or transactions with indications of being fraudulent may be canceled by Civitatis.
Each of the services advertised by MARRAKECH EXCURSION on the Website (activities, excursions, guided tours and transfers) has a specific cancellation policy, which the User can consult in the description of the activity (on the Website).
Hence, the specific cancellation conditions will be applicable to each service, which establish the cancellation time and possible penalisation.
MARRAKECH EXCURSION will manage cancellations and will confirm the cancellation policies of each activity, excursion, guided tour and/or transfer.
If the PROVIDER does not have availability on the reserved date, CIVITATIS will offer the customer an alternate date or schedule, which must be accepted or declined by the customer. If no reply about the alternative option is received within 72 hours, the booking will be cancelled and refunded immediately.
Users that reserve activities, day trips, guided tours and/or transfers on the present Website can publish their reviews and opinions on the Website.
When MARRAKECH EXCURSION receives a User’s review, it will be looked over and published as soon as possible on the present Website.
It is forbidden to upload intimidating, threatening, degrading or that promote violence against a particular group of people in any way. The Website cannot be used for advertising, promoting companies or businesses, brands or personal elements. MARRAKECH EXCURSION will only publish User’s reviews that correspond to the service reserved by the User.
In particular, MARRAKECH EXCURSION reserves the right to not publish reviews that include the following words and phrases :
The messages between MARRAKECH EXCURSION and the Users are done in writing via e-mail with confirmation of receipt or by any other means that attests the reception and the content of the message.
By way of illustration, but not limitation, CIVITATIS is not liable for the following circumstances :
Likewise, in no event shall MARRAKECH EXCURSION be liable or made responsible or provides any guarantee for any type of damage caused by the access or usage of the Contents or the Website. MARRAKECH EXCURSION is not liable of the following circumstances :
Any and all intellectual property rights associated with the Website and its contents are the sole property of MARRAKECH EXCURSION. All designs, texts, custom graphics, logos, icons, buttons, software, names, brands, industrial drawings and other items that appear on the Website are property of MARRAKECH EXCURSION and other entities that have granted MARRAKECH EXCURSION the right and license to use such Marks and may not be used or interfered with without the written consent of MARRAKECH EXCURSION.
MARRAKECH EXCURSION does not give the User any license or authorization of any kind regards its intellectual and industrial Property or any other kind of rights related to the Website, services and Contents. In no case will the access and navigation of the Users imply a renunciation, transmission, license or total or partial cession of these rights on behalf of MARRAKECH EXCURSION.
Any use of these contents not previously authorized by MARRAKECH EXCURSION will be considered a serious infringement of the intellectual or industrial property rights and will give rise to legally established liabilities.
As MARRAKECH EXCURSION allows Users to publish their reviews on the present Website, the Users must give MARRAKECH EXCURSION a universal license, without restrictions and free to use, distribute, public communication, adaptation and duplicate these reviews. Via this license, MARRAKECH EXCURSION can transform, adapt and to sum up, use the Users’ reviews for publicity and promotion of MARRAKECH EXCURSION Website and social media.
MARRAKECH EXCURSION reserves the right to make as many changes as necessary to these General Conditions of Use. If any modifications are made, Users will be previously informed. These modifications will be valid from the moment they are published on the Website.
In any case, MARRAKECH EXCURSION makes it clear to the Users that they have a Claim Form by which they can make any complaint or claim in relation to the services provided by MARRAKECH EXCURSION.